Frequently Asked Questions
Customer Care
How much does shipping cost?
How much does shipping cost?
We offer FREE shipping on orders over $40!
For orders under $40, shipping costs will be calculated at checkout.
How long does shipping take?
How long does shipping take?
Our estimated delivery time is 4 to 10 days depending on your location. You’ll receive a tracking number once your order is shipped.
Do you offer order tracking?
Do you offer order tracking?
Yes! Once your order is shipped, we will send you a tracking number via email so you can monitor your package's journey.
Can I cancel my order?
Can I cancel my order?
If your order has not yet been processed or shipped, you may be able to cancel it. Please contact our support team via email info@trixora.com as soon as possible to check the status of your order.
Do you offer a warranty?
Do you offer a warranty?
Yes! We offer 1-year warranty against manufacturing defects.
What is your refund policy?
What is your refund policy?
We offer refunds within 3 days of receiving your product. To request a refund, please contact us with your order details and the reason for the return.
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
✔ Visa
✔ Mastercard
✔ PayPal
✔ American Express
How can I contact customer support?
How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us via info@trixora.com.